Returns and Exchanges

CorkSpirit is more than willing to issue refunds within 14 days of dispatch date, which is why we offer a no questions asked money back guarantee. If you are unhappy with your item for any reason or if there was any problems just send it back to us for a full refund, as long as the item is in the same condition as it was when it was sent out to you.If you would like to return an item for a refund or an exchange within 14 days of receipt, please send us a message with your request. All Items must be returned in the same condition they were sent, in the original packaging within 14 days of receiving delivery of the item. If we find your return to be worn,or in an otherwise non-resalable condition we will not accept them for a refund or exchange and you will be asked for a postage payment to send the item back to you. Once we have received your item back, please allow us up to 2 business days for your request to be processed. We only refund return P&P costs if the goods are faulty or if you received you item by mistake..

Please return products to:

CorkSpirit
Rua António Castro Corte Real, 19
4520-181 Santa Maria da Feira
Portugal

If you have any questions, please email us: info@corkspirit.com

Damaged Items Received
Please contact immediately our Customer Service to solve the problem. If any damage occurs during the shipping process CorkSpirit Store will cover all the costs of the product. The client doesn´t have any responsibility for shipping damages.

Faulty Items Received
Please contact immediately CorkSpirit customer to solve the problem.
Make sure you detail your order and describe accurately the anomalies you’ve found in the items you’ve received.

Incorrect Items Received
Please contact immediately CorkSpirit Store customer service to solve the problem.
Make sure you detail your order and describe the incorrect items you’ve received.

Missing Item
Please contact immediately CorkSpirit Store customer service to solve the problem.